Contact
Email support@thehanonmethod.com with your device model, iOS version, keyboard model, and a short description of the issue.
Support
Support for app users and prospective users.
Hardware questions, account continuity issues, and operational support.
Best topics for support
- Bluetooth MIDI pairing and device recognition
- Measured session behavior
- Account sign-in or sync questions
- Privacy, terms, and account deletion requests
The app cannot find my keyboard
Confirm the keyboard is in Bluetooth MIDI mode, paired with iPhone or iPad, and not already claimed by another host.
I want measured practice but only have acoustic piano access
The app is built around MIDI-backed measurement. Without MIDI, it remains useful for notation review and setup.
I need privacy or deletion help
Use the privacy, terms, and account deletion pages linked below, or email support directly.
I have an App Store or press inquiry
Operational support should go through the support inbox. Press questions can be directed to press@thehanonmethod.com.